This Entry isn't Even about Chai

I'm a very straightforward guy. If I think someone needs to hear something I let them know. I don't mind too much about the consequences of my actions, because in business I feel people need to hear the truth, always. I love it when people grill me as well. Me and Laura got grilled today, it was about our cost, our packaging and our brand. I take all the criticisms that people throw my way as positive (ok most of the time I do). There is something you can learn from everyone, and the problem I have is that people don't like it when criticisms are thrown in their direction. If you tell someone, 'maybe you should try this instead of that', they can very easily take it the wrong way.

I think the point I'm trying to make here is that the words you choose in speaking to people when in business count a hell of a lot more than some would think. I think a person in the food and drink industry (or in any industry for that matter) needs to be able to take a lot of abuse about their product and about themselves and then needs to adapt their style of talking to people who they deal with (abusing people back as I have learned doesn't always help, it may feel great, but doesn't help). A different tone and style of langauge needs to be adopted for your suppliers and a different one for your customers. Again it all comes back to the fact that business is not easy, no matter what country you live in. People are the same and have the same problems wherever you go. An entrepreneur's skill comes in the ability to deal with those problems (who knows if any of this makes sense, I sometimes just ramble on and on and on and ... you get the point).

Until next time, chai for now.